Satisloh × Midas Analytics
01 / 20
Satisloh × Midas Analytics
Service Optimization · Two Use Cases

Give your service team
its time back.

Two focused AI tools, built from what Brice raised. One answers the repetitive questions that flood in after every install. The other makes sure no existing customer is ever forgotten — so follow-ups happen and upsell moments don't slip.

2 use cases web-based · no SAP integration Satisloh Service · APAC 01 Jul 2026
Prepared for Brice — Head of Technical Services, APAC
Michele De Filippo
Prepared by Michele De Filippo, PhD
CEO · Midas Analytics
What we heard from Brice

Two things quietly eat your team's time.

Your team already carries every install and every support call — that part works. From our conversation, Brice — Head of Technical Services, APAC, and the main user of both tools, pointed to two repetitive drains on that strong operation:

After every install, the questions pour in.
Customers ask the same basic things about how the machine works. The volume is the problem — repetitive questions pull skilled people off the work that actually needs them.
Between sales, follow-ups slip.
Some customers reach out for support or new kits. Others go silent — often a sign the machine is under-used. Either way, regular check-ins get overlooked, and upsell moments pass by.
This is my understanding — correct me where I'm wrong.
What these two tools are for

Free your team from the repetitive — and make sure no customer is forgotten.

Neither tool replaces your people. Each one takes the low-value, easy-to-drop work off their plate — so the skilled hands are free for the complex, high-value cases where they matter most.

At a glance · what each tool delivers

Two tools. Two problems. Both web-based.

Use Case 01

Customer AI Servicing

After install, customers get a link to a chatbot that answers their questions — reading only that machine's manual. It handles the basic, repetitive ones for you.
70%
of routine questions answered without your team
24/7
instant answers, every time zone
Removes the flood of repetitive inbound questions
Use Case 02

Bi-Weekly Customer Report

Brice uploads a SAP export into a web app that builds a full status & delta report — what changed since last time — on every existing customer, and turns it into clear action points.
100%
of customers reviewed, every cycle
0
follow-ups left to memory
Removes the risk of a dropped follow-up

Target outcomes — and we instrument them from day one (deflection rate, follow-up coverage), so you report the real numbers, not a guess.

Use Case 01 · Customer AI Servicing for FAQs
01

An AI that answers the manual, so your team doesn't have to.

The problem
After installations, customers repeatedly ask basic questions about how their machine works. The sheer volume is time-consuming, and most answers are already in the manual.
The idea
A servicing chatbot the customer reaches by URL. It reads the manual for the exact machine or part they bought — and answers the bulk of inquiries, especially the basic, repetitive ones.
The overhead today · and where it could go

Right now, every install turns into an inbox.

Order placed
Technician dispatched
Machine installed on-site
…then the questions start
Today — answered by hand
Customer
back & forth, all day
Service team
Brice
Dozens of emails per install, back and forth. The same basic questions, answered one by one by Brice's service team — that's the overhead.
With the servicing AI
Customer
most
Servicing AIanswers the bulk
complex only
Human
Brice's team
The AI answers the bulk instantly. A human steps in only for the genuinely complex — the repetitive load, and the overhead, collapses.
How it works · step through it

From "just installed" to "already answered."

01
Private link
02
Pick the machine
03
Ask in plain language
04
Answered from the manual
05
Your team, for what's left
Step 1 / 5
Private link
The moment a machine is installed, the customer receives a private link to their servicing assistant — no login to hunt for, no portal to learn.
See it working · click a machine to switch

The customer asks. The manual answers.

servicing.satisloh.com · your machinereplies in the customer's language · EN 中文 日本語 한국어 ไทย
Machine or part:
Illustrative — the questions, codes and steps shown are examples. In the real tool the AI answers only from that item's actual manual, and hands over to a human when it should.
Why this works

Accurate because it's narrow.

Grounded in the manual — never invents
The AI only ever sees the selected machine's manual and answers from it — grounded, not made up. No mixing across products; when it's unsure, it escalates rather than guess.
Handles the bulk of inquiries
Especially the basic, repetitive ones — the exact volume that was eating your team's time.
Available any hour, any time zone
Customers get an answer the moment they're stuck — no waiting for your working hours.
Answers in the customer's language
Your APAC customers span many languages — the assistant detects and replies in theirs, so nothing's lost in translation.
Clean hand-off to a human
When something is genuinely complex, it escalates — so your team spends its time only on the cases that need them.
Use Case 02 · Bi-Weekly Report for Existing Customers
02

A standing report that makes sure nothing slips.

The problem
Regular follow-ups with existing customers get overlooked. Some reach out for kits or support; others go silent — a worrying sign of under-use. Upsell opportunities pass unnoticed.
The idea
A web app Brice feeds with a SAP export. It generates a full customer status report on a bi-weekly cadence, turning raw data into clear action points for each customer.
How it's handled today · and where it could go

Right now, the follow-ups live in one inbox.

Orders & kits
Support calls
Going quiet
…and it's all captured in SAP
Today — scattered & ad-hoc
SAP data
forgotten · overlooked · seen too late
Brice's inbox
& memory
It all lives in your SAP — but today it's read ad-hoc, out of Brice's inbox and memory. Some gets forgotten, some overlooked, some seen too late.
On one dashboard
SAP data
all in
Dashboardeverything visible
one click
Report
brief the team
The same SAP data lands on one dashboard. Brice generates the report in a click and briefs the team — nothing scattered, nothing missed.
How it works · step through it

One spreadsheet in. A meeting-ready report out.

01
Export from SAP
02
Upload it
03
Time-stamped
04
Status + delta report
05
Clear action points
Step 1 / 5
Export from SAP
Brice pulls the customer data he already has in SAP as a simple spreadsheet — no integration to build, no IT project to wait on.
See it working · click a customer

Every customer, one screen, one clear next step.

customer-report · Midas web app
Customer status & delta report Uploaded 01 Jul 2026, 09:14 · vs. report of 17 Jun
Customers tracked
48
Need follow-up
12
Gone quiet
5
Upsell signals
7
CustomerKitLast orderLast emailStatus
Meyer OptikAdvanced28 Jun28 JunActive
Optique RhôneBasic09 May28 MayQuiet
Helvetia LensPreventive02 Apr01 MayAt-risk
Nova VisionAdvanced24 Jun19 JunActive
Vista OtticaBasic15 May14 MayAt-risk
The tour runs itself — or click any customer to drill in · illustrative, fictional data.
Why this works

The value is consistency.

Nothing is forgotten
Every customer gets a clear next step, every cycle. Follow-ups stop depending on who remembers what.
Silence gets caught early
A customer who's gone quiet is flagged before under-use becomes a lost account — the delta report makes the drop-off visible.
Every check-in is a sales opening
Consistent follow-ups surface reorders and kit upgrades — better service turns directly into more opportunities.
A ready-made meeting agenda
The action points from one report become the starting point for the next — the review runs itself.
Trust & security

Your data stays yours.

Both tools touch sensitive material — your manuals and your customer data. They're built so that data is protected by design and never leaves your control.

You upload — we never reach into SAP
The report app takes a file you export and upload. No live connection into your systems, nothing written back.
Encrypted & access-scoped
Encrypted in transit and at rest, in a region you approve, with access limited to two named Midas people.
NDA first, your policy throughout
An NDA before any data reaches us — aligned to your own infosec policy at kickoff.
Midas is ISO 27001-certified
ISO/IEC 27001:2022 · view PDF
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